FAQ'S

Have any questions?

GENERAL INFORMATION

CAN I REFUND MY PURCHASED ITEM?

We at Noor Boutique accept refunds if there is a valid reason for doing so. If the item or garment you have purchased is either faulty or damaged, then we will get it refunded for you. All refunds must be notified to us within 3 days of receiving the item at sales@noorboutique.co.uk

We DO NOT offer a refund policy for anything else.

CAN I EXCHANGE MY ITEM?

If you are unsatisfied with your item, you may wish to exchange it. The item must be unworn, and you will need to notify us within 5 days of receiving your purchase in writing to us at sales@noorboutique.co.uk. We will offer the exchange and in case where you are not happy, we will offer you a credit note to spend in our online store.

Please note, you will be liable for all postage costs when sending back the item.

CAN I CANCEL MY ORDER?

If you choose to cancel your order for any reason at all, you must do so within 5 hours of the purchasing your item, otherwise we will only offer you an exchange or credit note. You will need to contact us immediately at sales@noorboutique.co.uk via email.

I CAN’T FIND AN ITEM I WANT ONLINE?

If you are struggling to find an item on our website, you may wish to contact us by email or WhatsApp. We endeavour to please all our customers and maybe able to pre–order sold out items.

Email: info@noorboutique.co.uk

WhatsApp: No. to be confirmed

SHIPPING INFORMATION

HOW LONG DOES IT TAKE TO RECEIVE MY ITEM?

UK customers

First class signed for: 1-2 working days

Second class signed for: 3-5 working days

 

Overseas customers

Europe: 7-10 working days

Rest of the World: 10-14 working days

 

WHAT IS THE COST OF SHIPPING?

UK Customers

Guaranteed next day delivery - £11.00

First class signed for - £5.00

Second class signed for - £4.00

 

European Customers

International signed for - £15.00

 

Rest of the World

International signed for - £20.00

 

(All prices above are based on a single item purchased with a weight of 100g)

WILL I NEED TO SIGN FOR MY ITEM?

For security reasons all our items are sent out via a signed tracked service.

HOW LONG DOES IT TAKE TO RECEIVE A PRE-ORDERED ITEM?

Pre–ordered items can take between 3 weeks to 1 month to be received. Once you have placed your item, you will be contacted by a member of the Noor Boutique team regarding all the ins and outs of your pre-ordered purchase.

SIZING

HOW CAN I IDENTIFY MY SIZE

Please refer to our 'Size Guide' which we have for our product ranges. There you will be able to determine your correct size. If you still have any further questions or queries, then please feel free to contact us and a member of the Noor Boutique team will endeavour to help.

PAYMENT & SECURITY

HOW SAFE IS MY PERSONAL INFORMATION?

Noor Boutique takes full responsibility to prevent misuse of personal information. Customer information is stored on secure servers and isn't shared with any third parties.

HOW CAN I MAKE PAYMENT?

We accept all major credit cards, bank transfers, Google Pay, Amazon pay and PayPal. You can also make payments through Facebook and Instagram.

STILL HAVE ANY QUESTIONS?

        Drop us a line at:

        info@noorboutique.co.uk

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